How to add photos and videos to GlowBauble

GlowBauble is a video Christmas bauble that you personalise at home. It can show your photographs and play videos with sound. Your order does not need to include personal files: choose and transfer your memories after your bauble arrives.

Choose a memory that works on a small screen

Start with a clear photo or a short video in which the person, pet or important detail is easy to see. A close-up of a face will usually be easier to enjoy than a wide scene with lots of tiny details. For a video message, choose a clip where the voice is easy to hear.

Keep a copy of the original on your phone or computer. Preview the memory on the bauble before wrapping it as a gift, especially if you have cropped or edited it.

Cable or Bluetooth: two transfer options

You can add photos and videos by cable or Bluetooth. The video below demonstrates the cable method. Use the setup instructions supplied with your GlowBauble for the connection steps and any software required for your device.

For the cable method, follow the demonstrated connection process and your supplied instructions, select your saved media and transfer it. For Bluetooth, follow the supplied pairing instructions before selecting your photos or videos. The demonstration above shows a cable transfer, not Bluetooth pairing.

Check the result before giving your gift

  • Open the photo or play the video on the bauble.
  • Check that the face or detail you want to show is visible.
  • If your video includes a message, check its audio on the bauble.
  • Keep the setup instructions with the gift so its recipient can add new memories later.

Can I change the photos and videos later?

Yes. You can replace your memories at home. A family Christmas clip today could become a birthday message or a favourite holiday photo later. You can also display the bauble on its removable base rather than hanging it on a tree.

Need help with a file or connection?

Check the supplied instructions for supported formats and device requirements. If you need help, contact us with your device model and a description of what happens. You do not need to send private family photos to describe a connection issue.

Find ideas for a meaningful Christmas memory, or explore the GlowBauble video Christmas bauble.

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Estimated worldwide delivery: 2–3 working days

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✦ EXCLUSIVE CHRISTMAS ADD-ON

A golden touch for Christmas.

Personalise your Christmas gifts and traditions with raised gold letters. Simply peel, stick and create.

SEE IT IN ACTION ✦
A FEW GOLDEN IDEAS
Santa's Wish JarPersonalise a jar for letters to Santa.
Prayer & Gratitude JarsGive meaningful wishes a place to live.
Gifts & DecorationsAdd names or festive messages.

WHAT'S INCLUDED6 sheets of 3D gold alphabet stickers. Self-adhesive: peel and stick.

YOUR EXCLUSIVE ADD-ON
£9.90 £19.90
SAVE 50%

Optional kit · Decorative jars, boxes and props shown in the video are not included.

Delivery

A little gift, delivered to your door.

Plan your gift with clear delivery costs and an estimated arrival time.

Estimated delivery: 2–3 working days

Our estimated delivery window is 2–3 working days. This is an estimate rather than a guaranteed arrival date; weekends and public holidays are not working days. Please allow extra time when ordering for a special occasion.

Simple delivery costs

Delivery is 1.99 for one bauble. Choose two or more baubles and delivery is free. These offers apply to the destinations we serve; available options and the final total for your address are shown at checkout.

Need help with a delivery?

If your order has not arrived within the estimated window, contact us with your order number using the email in your order confirmation or our official social accounts. We will help you check the order’s progress.

30-day returns

30 days. Your money back, guaranteed.

We want your GlowBauble to feel like the right gift. If it does not, you can request a return within 30 days of receiving your order under our money-back guarantee.

How to arrange your return

  1. Contact us within 30 days of delivery using the email in your order confirmation, Instagram or Facebook. Include your order number so we can find your purchase.
  2. We will explain how and where to return your item. Please contact us before posting it so it reaches the correct return address.
  3. Once we receive the returned item, we will refund its purchase price to the original payment method. Your payment provider may take additional time to show the refund.

Something arrived damaged or incorrect?

Contact us with your order number and details of the issue so we can help resolve it.

Our money-back guarantee does not affect your statutory rights.

Contact us

A real question? We are here to help.

For delivery updates, setup questions or a return, contact us using whichever option is easiest for you.

Email us about your order

Use the store contact email shown in the confirmation email you received after ordering. Include your order number and a short description of what you need help with.

Message us on social media

You can also send us a private message on our official Instagram or Facebook page, including before you order.

Share order details privately. Never send your full card number or payment security code.